Frequently Asked Questions

Everything you need to know about your V O Y A G E experience.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. As soon as your package ships, we will send a second email containing a tracking link so you can follow your journey in real-time.

How long does shipping typically take?

Standard shipping usually takes 3-7 business days within the continental US. International shipping times vary by destination, typically ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please visit our returns portal to generate a prepaid shipping label and initiate your refund.

Which payment methods do you accept?

V O Y A G E accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. Please note that customs duties and taxes may apply depending on your local regulations and are the responsibility of the customer.

How can I contact customer support?

Our support team is available Monday through Friday, 9 AM to 5 PM EST. You can reach us via the 'Contact Us' form on our website or by emailing support@voyage-retail.com.